Introduction
Welcome to Aarambh Resorts ("we", "us", or "our"). We are deeply committed to respecting and protecting the privacy of our guests, visitors, and website users. This Privacy Policy details the types of personal data we gather, how we utilize and secure it, and the choices you possess regarding your personal data when you engage our luxury hospitality services, browse our website, or perform transactions.
By reserving our villas or navigating this website, you acknowledge that you agree with the policies and procedures described herein. If you have any inquiries regarding this policy, please reach out to our privacy management team.
Information We Collect
To provide you with an unmatched personalized experience, we may collect information about you through multiple avenues. This information falls under:
- Personal Identifiers: Your full name, email address, telephone numbers, mailing addresses, date of birth, and government-issued identifications (e.g., Passport or Aadhar Card details for mandatory law compliance).
- Transactional Data: Room selections, booking history, dates of stay, special requests, and dietary or amenity preferences.
- Financial Details: Secure credit card tokens, billing address, and bank transfer receipts. All financial processing is performed through PCI-DSS compliant third-party gateways.
- Technical Data: IP address, device type, browser settings, and geographical data acquired during web browsing.
How We Use Your Data
We use the gathered personal data strictly to deliver premium hospitality services. The primary applications include:
Service Fulfillment
Managing room allocations, providing customized spa/dining preferences, handling payments, and facilitating cancellations or modifications.
Customer Care
Responding to custom requests, answering support calls, and communicating transport coordinates or check-in timelines prior to arrival.
Refined Personalization
Tuning stay comforts (e.g. customized dietary requirements, room temperature, pillow preferences) by tracking past feedback and stays.
Special Offers
Sending seasonal promotion leaflets, loyalty discounts, and exclusive dining events. You can opt-out at any time.
Data Security & Storage
Protecting your information is our absolute priority. We implement robust technological and administrative measures to safeguard your personal information against theft, unauthorized access, duplication, modification, or exposure.
All databases are hosted on encrypted, restricted-access cloud environments. Payment details are tokenized using Secure Socket Layer (SSL) protocols. We maintain strict access restrictions, ensuring only cleared resort administrative personnel have access to guest dossiers.
Your Rights & Choices
You retain absolute rights over the management of your personal information:
- Access & Correction: You can request a digital file of your stored information or request rectifications to outdated billing details at any time.
- Erasure (Right to be Forgotten): You can request complete removal of your registration account and communication records from our marketing lists, subject to tax records retention laws.
- Opt-out: Every promotional email has an immediate unsubscribe mechanism located in the footer.
Contact Us
If you have any questions about this Privacy Policy or wish to assert your rights regarding data access, please write to or call our Privacy Office:
Aarambh Resorts - Privacy Desk
Plot 6, Satbhunga, Ramgarh, Mukteshwar,
Nainital, Uttarakhand, India
Email: info@aarambhresorts.com
Phone: +91 99907 11766